1. What is the production time? 
    Production time is the period needed to produce the dolls from the current preoder. After preoders are closed we need 60 days to produce all the dolls. After that they are shipped to their homes.
  2. How can I order a doll?
    It’s easy! Just add the doll to your basket, then go to basket page by clicking on the basket icon. If everything is allright, proceed to checkout. There you fill with all your billing and shipping information. When you are done, just hit “Place order! and you are done. as sson as we receive your order we’ll send an e-mail with our accounts (paypal and pagseguro) and the information on how to proceed with the payment.
  3. Do you take layaway?
    Yes, we offer 2 and 3 installments layaway service. We need at least 30% of the doll price as a non refundable first installment, then you can choose the best way to complete your payment. Please, inform that you want a layaway program when placing your order on the field “Aditional Informations” – Order Notes, with the method of payment (Brazil: pagseguro or paypal; other countries, only paypal) and how many installments do you need, 2 ou 3. As soon as we receive your order we’ll send an e-mail with our accounts (paypal and pagseguro) and the information on how to proceed with the payment.
  4. Do you offer face-up service?
    Not yet, but we plan to do it in the future!
  5. How much is the shipping cost?
    If you are brazilian you can calculate it on the product page or the basket and checkout page. If you are from other countries, please, send us a message or an e-mail asking the shipping fees.

Still have doubts? No problem! Just send us a message through our contact page ou send an e-mail to contact@toopidolls.com.br

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